OCTOBER 22-24 “Information Access : Techniques and Strategies”

28 July 2008

Dear Colleague/s:

The Association of Special Libraries of the Philippines is pleased to invite you to a three-day Seminar on “Information Access : Techniques and Strategies”, on October 22-24, 2008 at the Java Hotel, 55-B Salet, Gen. Segundo Avenue, Laoag City 2900, Ilocos Norte.

The seminar objectives are as follows:

1. To understand the concept of library information systems and technologies;
2. To prepare the librarian for an advanced role in information delivery; and
3. To educate information professionals/specialists on the theories and processes involved in retrieval, dissemination and utilization of information sources.

The topics are the following:

1. Library information systems and technologies
2. Updating the IT skills of information professionals/specialists
3. Library services in the information age
4. Information marketing
5. Web 2.0 and Lib 2.0

The expected participants are librarians, library administrators, teachers and students of Library & Information Science, information specialists and other library personnel.

A seminar fee of P6,800 covers hotel accommodation for 3 days and 2 nights, meals (buffet), kits, handouts, certificates and city tour.

P5,600 – for live-out, 3 lunches (buffet), 3 snacks, kits, handouts, certificates, and city tour.

P4,600 – for accompanying, covers hotel accommodation for 3 days and 2 nights, meals and city tour.

Payments may be made in cash, check or Postal Money Order payable to Association of Special Libraries of the Philippines (ASLP) or Cash/Check may be deposited to our Land Bank Savings No. 1771-0359-70 BSP Branch, Mabini Street, Manila.

For reservations and inquiries, please contact the following ASLP officers:

Cefy I. Andaya (PNB)
Tel.No.526-3131 loc. 4411

Edith Dumo (NEDA)
Tel. No. 631-3757

Celia Cruz (Ortigas Foundation)
Tel. No. 631-1231

Tess Casio (NSO)
Tel. No. 713-7090

Fidel Ian A. Flojo (BSP)
Tel. No. 524-9217

We will be grateful if you can extend this invitation to our colleagues or post it on the bulletin board.

Thank you and we look forward to your support on this activity.

Sincerely yours,

Noted by:

EDITA M. DUMO
CEFERINA I. ANDAYA

September 15 Forum on "Websites Evaluation"

Dear Colleagues:

The Philippine Librarians Association, Inc. and its National Capital Region Librarians Council (PLAI-NCRLC) in cooperation with Anvil Publishing Inc. is hosting a Forum on "Websites Evaluation for Research" and an Awarding Ceremonies "Honoring the Great Men and Women of Asia" at Meeting Rooms 5 & 6, SMX Convention Center, Mall
of Asia Complex, Pasay City on September 15, 2008 from 8:00 a.m. to 10:30 a.m.

The forum aims to explore the best practices in evaluating websites that are appropriate for research in particular fields, and to establish criteria on how to determine good websites that may be recommended for access by the library's clients. Likewise, the awarding ceremonies will honor the great men and women of Asia and
presentation of awardees.

The forum is open to all librarians, information professionals/ specialists/ managers, library administrators, archivists, library and information science educators, knowledge managers, friends of the libraries and students.

Forum fee is: P150.00 – Members; P50.00 – Students undergrad) inclusive of certificates of participation and appearance and snacks.

For inquiries, please contact the following: Susie
Gonzales, 5259401; Belen Vibar, 6370912 to 26 loc. 229; Lily
Echiverri, 9292180; Fe Abelardo, 5250926; Tess Hernandez, 7359406;
Nora Claravall, 0927-8417048.

Thank you and we look forward to seeing you at the forum.

Very truly yours,


LILIA F. ECHIVERRI
Chair, Conference Committee

Noted :

SUSIMA L. GONZALES BELEN M. VIBAR
President, PLAI Chairperson, NCRLC

August 22 8th Annual Teacher-Librarian

To all public elementary techer librarians,

The Children's Library along with its partners Ortigas Library and Lopez Memorial Museum and Library will be holding its 8th Annual Teacher-Librarian Seminar on August 22, 2008 from 8:30 am - 4:00 pm at the Lopez Memorial Museum & Library and Ortigas Library.

This year the Teacher-Librarian Seminar aims to instill the importance of building and maintaning the libraries in every educational institution and equip hthe teachers with digitization techniques and boxmaking strategies. As in previous years, we continue our commitment to the communities we serve by offering this workshop free of charge to selected participating public school teachers.

Registration is on going and is on a first come first served basis. Attached is a copy of the workshop program and reply form.

Lady Diana M. Mendiola
Deputy Head Librarian
Robinsons Children’s Library Inc. – NOVALICHES
(02) 9353011 telefax

August 14 What was the First Book Printed in the Philippines?

The SCHOOLOF LIBRARYAND INFORMATION STUDIES UNIVERSITY OF THE PHILIPPINES DILIMAN

Invites you to the following lectures

What was the First Book Printed in the Philippines? By Mr. Vernon Totanes
Ph.D. Student, University of Toronto Faculty of Information Studies

Visualizing LeprosyArchives, Leprosy and Collective Memory By Prof. Ricardo L. Punzalan, Ph.D. Student, University of Michigan, School of Information/ Assistant Professor, University of the Philippines

What Does It Meme? Spam, Online Quizzes and the Last Song Syndrome Cognitive Poetics and Useless Information By Prof. Paolo Manalo
Ph.D. Student, University of the St. Andrews School of English/
Assistant Professor, University of the Philippines

On Thursday, 14 August 2008, 9:00am SLIS Rooms 3 and 4 3/F Gonzalez Hall

September 16 "Training and Travel Grants for Librarians"

The Philippine Association of Teachers of LIbrary Science( PATLS) will hold a forum on "Training and Travel Grants for Librarians" on September 16 at 8-10 a.m inline with the 29th anniversary celebration of the Manila International Book Fair 2008 at the SMX Convention Center, Mall of Asia Complex, Pasay City.

The objectives of the forum are the following:

1. To familiarize librarians with available travel and training grants.
2. To introduce and hear from travel and training grantees about their experience when they availed of the grants.
3. To learn some information about how to avail of the travel and training grants

The Forum fee is P200 for professionals and P100 for students. Certificates will
be given after the forum.

For inquiries, please contact any of the following PATLS Officers
President: Atty Vyva Aguirre, UPSLIS
Vice President: Prof. Lourdes David, Ateneo Rizal Library
Secretary: Prof. Nathalie dela Torre, UPSLIS
Treasurer: Prof. Mona Lisa Leguiab, PUP Main Libary
Auditor: Prof. Sharon Esposo, UP CE, Diliman
PRO: Prof. Nora J Claravall, UST
Board Members: Prof. Teresita Hernandez, CEU
Prof. Arlene Marzo, College of Science Lilbrary, UP Dil
Prof. Linda Tayona, PNU

September 13, 2008 Customer Care : Current Trends and Practices

August 4, 2008

Dear Friends and Colleagues:

The Ortigas Center Library Consortium (OCLC) Inc. in cooperation with Rizal Technological University in line with the 29th anniversary celebration of the Manila International Book Fair invites you to a forum on “Customer Care Service: Current Trends and Practices” on September 13, 2008 from 8:00 to 10:00 a.m. at the Meeting Room 5, SMX Convention Center, Mall of Asia Complex, Pasay City.

The forum has the following objectives:

v To know the current trends and practices in customer care

v To re-orient participants to the value of service to customers

v To improve services by knowing the positive and negative feedbacks of the customers

Non-members will be charged P150, members P100, and undergraduate students P50.00. The forum fee is inclusive of snacks and certificates.

For inquiries and reservations, please contact the following: Ms. Lesil Lorete M. Tindoc and Dr. Angelina P. Resurreccion at telephone no. 534-8267 loc.129, or email us at: angelina_resurreccion@yahoo.com and eagle_llmt@yahoo.com.

We will be grateful if you can post a copy of this invitation on your bulletin board, and share this information with other librarians and friends.

Looking forward for your participation.

Thank you very much.

Below is a brief highlight about customer care and the importance of the topic.

Customer Care: Current Trends and Practices

Sponsored by Ortigas Center Library Consortium (OCLC), Inc.

September 13, 2008, 8:00 AM-10:00 AM, SM Mall of Asia , Room 5

Introduction

Some years back Customer Service in many libraries is a section where library users or customers (students, faculty, administrators, alumni, and community) go to air their complaints about poor service, defective books, or problems with lost books, rickety chairs and tables and even leaks in the roof.
Today, customer service in libraries still handle complaints, but that is only one of the many important jobs performed by librarians for their institutions, because today’s customer service sections are very marketing oriented. The focus is customer satisfaction.

Satisfaction levels from a number of transactions or encounters that an individual experiences with a particular organization fuse to form an impression of service quality for that person.

It consists of service encounter satisfaction, “the consumer’s dis/satisfaction with a discrete service encounter”, and overall service satisfaction, “the consumer’s overall dis/satisfaction with the organization based on all encounters and experiences with that particulars organization” (Bitner and Hubbert). The collective experiences of many persons create an organization’s reputation for service quality. (Hernon and Altman)

According to Peter Stubley (1998) “Customer Care” in its most basic level is the practice of interpersonal skills, ensuring that all customers are treated with respect and courtesy in their use of the library and that as far as possible, they leave satisfied in their information needs.

Customer care does not end with transactions between the customer and the librarian at the information desk or across the counter. Because, built into the customer care service center is a mechanism of continuous consultation, evaluation, and information gathering procedures to be able to know the current information needs of every customer.

Jordanhill Library has its first priority - meeting the needs of its customers, consulting them to find out what those needs are and reviewing its routines and procedures accordingly. Their aim to:

Ø Treat all customers with respect and courtesy.

Ø Be aware of and assist customer with special needs, e.g. “Those with disabilities, those whose first language is not English, and those who are part-time users”.

Ø Provide customer care training for all new staff with follow-up training thereafter to ensure helpful and friendly service.

Ø Keep customers informed about our services and opening hours, rules and regulations and publicize any changes.

Ø Consult users, e.g. Meeting with library representatives, conducting regular surveys of customers opinion and providing a suggestion box.

Ø Welcome constructive criticism and use comments and suggestions to help us improve our service.

Ø Respond to comments and inquiries within one week.

Ø Offer a professional and effective service based on up-to-date information sources and modern technology.



Importance of this Topic

1.Customer care is not only the concerns of the libraries but also of other offices (Registrar, Cashier, Accounting, Human Resource Office, Management Information Center , etc).

2.New demands on university administrators for performance measures.

3.Recruitment and retention of gifted students and outstanding faculty have become competitive concerns.

4.Students’ satisfaction with their academic experience and their parents’ sense of value for their money spent on college.

5.Library services are among the academic experiences that shape this sense.

6.Faculty members look to libraries as indicators of support for their research and teaching.

7.Alumni donors tend to remember positive library and office experiences during their college days.

8.An accreditation standard requires the use of the library as well as satisfaction among library users.

The resource speaker, Mr. Marc Gaudiel, IBM Call Center Trainor is an expert in dealing with different customers and he will share his strategies how to be in goodwill relationships with them, thus give a good image of the library, office, institution, agency or organization.

Yours truly,

CELIA C. CRUZ
Vice-President and Conference Chair

Noted by:

ANGELINA P. RESURRECCION, DPA
President

September 13 “Seminar on book repair, protection and maintenance”

Dear Colleagues:

In line with the 29th anniversary celebration of the Manila
International Book Fair 2008, the Ortigas Foundation, Inc. (OFI) and the UP Library Science Alumni Association (UPLSAA) invite you to attend the “Seminar on book
repair, protection and maintenance” by Mr. Loreto Apilado, handmade paper trainer of the Cottage Industry Technology Center (CITC)/Department of Trade and Industry and Consultant the OFI. This will be on 13 September 2008 , 8.30-10am at the Manila International Bookfair, SMX Convention Center , Pasay City .

This seminar is for FREE. For inquiries and reservations,you may contact us at uplsaa@yahoo. com. Will send a follow-up announcement for other details.

Sincerely,

Carina C. Samaniego
UPLSAA