March 19, 2010 Demonstrating High Impact Library Customer Handling in the 21st Century

Dear Colleague (s),

Warm greetings from PAARL, Inc.!

The Philippine Association of Academic and Research Librarians (Every Librarian’s Association), in cooperation with Ortigas Foundation Library, is pleased top invite you to an afternoon forum themed on Demonstrating High Impact Library Customer Handling in the 21st Century in the vicinity of the Ortigas Foundation Library -is most appropriate with its looks, inviting atmosphere, and unique way of handling clients- 2nd floor of the Ortigas Building, Ortigas Avenue corner Meralco Avenue, Ortigas Complex, Pasig City, beginning 1pm to 5pm on March 19, 2010.

Forum’s objectives are as follows:

1. To be customer-centric library organization while discovering library- customer chemistry;
2. To handle difficult library customers appropriately;
3. To establish effective customer relationships management by acquiring, maintaining and expanding library customer database; and,
4. To create mechanisms in providing and marketing hardcore web-based/online 24-hour service to invisible and wired library customers.

PAARL, Inc. gives you one best corporate resource person on March 19, 2010 (Friday) to facilitate this activity and encourages libraries and librarians to promote their services and products in a business-like manner that seduces their respective clients to go back again and again and become their solid patrons not only to fill up their chairs and spaces but also to interact and be involved responsibly with personal causes.

There is a registration fee of P300.00 for members, P350 for non-members and P100 for students to cover the snacks and certificates. Renewal and application of membership for 2010 are also encouraged. For reservations and details, please contact the undersigned or any of the Association’s Officers and Directors. Thank you.

Sincerely yours,

Roderick B. Ramos
VP/Chair, Conference Committee

Noted by

Christopher C. Paras
President

August 5-8 “Dynamic Library Organization: Transforming Towards A Sustainable Future”

June 17, 2009

Dear Colleagues:

MADAYAW!

The Philippine Librarians Association, Inc. (PLAI) Davao Region Librarians Council in cooperation with Academic Booksellers Association of the Philippines (ABAP) and the City Government of Davao will hold a Bookfair and Seminar-Workshop on “Dynamic Library Organization: Transforming Towards A Sustainable Future” on August 5-8, 2009 at The Royal Mandaya Hotel, Palma Gil St., Davao City. The seminar would equip us to enhance the proficiency and efficiency in handling costumers/ clients as well as providing the necessary skills to be effective in the workplace.

The objectives of this activity are:

1. Create an awareness of the importance of etiquette in the work environment;

2. Understand the principles, concepts, strategies and approaches in marketing library services;

3. Enhance skills and competence of librarians on Abstracting and web 2.0 and library 2.0;

4. Know the latest issues and concerns in the profession; and

5. Provide a venue for librarians to select a wide array of library materials at reasonable prices.

The fee is Two Thousand Eight Hundred Pesos (P2,800.00) inclusive of kit, seminar papers, certificate of participation/ appearance and snacks/lunches for three days and additional Three Hundred Pesos (P300.00) for the Educational/ Island Tour. Please make cheque payable to PLAI - Davao Region Librarians Council.

Application for CPE units is on process.

For details, inquiries and reservation, please contact the following:

Clarissa R. Donayre lykka74@yahoo. com 09193773144

Pedrita M. Badar baditz25@yahoo. com 09177214291

Everyone is invited and welcome to be part of this undertaking.

Very Truly yours,

NORA FE. H. ALAJAR
Chairman
PLAI- Davao Region Librarians Council