September 20 Service: Learning Techniques in Projecting Good Image of the Library or Office

August 7, 2009

Dear Friends and Colleagues:

The Ortigas Center Library Consortium (OCLC) Inc. in cooperation with Rizal Technological University would like to invite you to a forum on ¡§Service: Learning Techniques in Projecting Good Image of the Library or Office¡¨ on September 20, 2009 (Sunday) from 9:00¡V11:00 a.m. It will be held at SMX Convention Center (MOA). OCLC has applied for CPE points.

The forum has the following objectives:
„| To know how to deal with innate / angry clients
„| To learn the techniques in motivating the customers to avail services of the library or office.
„| To maintain goodwill relationships with customers

Resource speaker: Dr. Felipe Torres, Executive Director of Training Center, Gokongwei Brother¡¦s Foundation.

Non-members will be charged P200, members P150, and college students P 100.00. The forum fee is inclusive of snacks and certificates.

For inquiries and reservations, please contact the following: Ms. Lesil Lorete M. Tindoc and Dr. Angelina P. Resurreccion at telephone no. 534-8267 loc.129, or email us at: angelina_resurrecci on@yahoo. com and eagle_llmt@yahoo. com.

We will be grateful if you can post a copy of this invitation on your bulletin board, and share this information with other librarians and friends.

We are looking forward for your participation.

Thank you very much.

Yours truly,

CELIA C. CRUZ
Vice-President and Conference Chair

Noted by:

ANGELINA P. RESURRECCION, DPA
President